/* Roboworld · Nova Lễ tân Bệnh viện — style chung */
:root{
  --do:#c8102e; --do-dam:#9b0c23; --den:#141414; --than:#1e1e22;
  --xam:#6b7280; --xam-nhat:#f3f4f6; --trang:#ffffff; --vien:#e5e7eb;
  --xanh:#0f7b3f; --vang:#f5a623; --teal:#0a7e8c; --teal-dam:#086470;
  --bong:0 10px 30px rgba(0,0,0,.12);
  --font:'Be Vietnam Pro',-apple-system,'Segoe UI',Roboto,sans-serif;
}
*{box-sizing:border-box;margin:0;padding:0}
html,body{height:100%}
body{font-family:var(--font);color:var(--den);background:var(--xam-nhat);-webkit-font-smoothing:antialiased}
button{font-family:inherit;cursor:pointer;border:none}
.hidden{display:none!important}

/* ---------- KIOSK (màn hình robot) ---------- */
.kiosk{height:100vh;display:flex;flex-direction:column;overflow:hidden;
  background:radial-gradient(1200px 600px at 50% -10%,#2a2a30,#141414 60%)}
.k-top{display:flex;align-items:center;justify-content:space-between;padding:14px 24px;color:#fff}
.brand{display:flex;align-items:center;gap:10px;font-weight:800;letter-spacing:.5px}
.brand .logo{width:34px;height:34px;border-radius:9px;background:var(--do);display:grid;place-items:center;font-size:18px;box-shadow:0 4px 14px rgba(200,16,46,.5)}
.k-top .meta{display:flex;gap:16px;align-items:center;font-size:13px;color:#c9c9cf}
.pill{background:rgba(255,255,255,.08);padding:5px 12px;border-radius:999px;display:flex;gap:6px;align-items:center}
.dot{width:8px;height:8px;border-radius:50%;background:#39d353;box-shadow:0 0 8px #39d353}

.k-body{flex:1;display:grid;grid-template-columns:400px 1fr;gap:0;min-height:0}
@media(max-width:900px){.k-body{grid-template-columns:1fr;grid-template-rows:auto 1fr}}

/* Avatar robot */
.robot-pane{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:24px;padding:24px;color:#fff}
.robot{position:relative;width:230px;height:300px}
.head{position:absolute;left:50%;top:0;transform:translateX(-50%);width:170px;height:150px;border-radius:80px 80px 70px 70px;
  background:linear-gradient(160deg,#fafafa,#e9e9ee);box-shadow:inset 0 -10px 20px rgba(0,0,0,.08),var(--bong);transition:transform .5s}
.face{position:absolute;left:50%;top:52px;transform:translateX(-50%);width:130px;height:70px;border-radius:40px;background:#0d0d12;display:flex;align-items:center;justify-content:center;gap:24px}
.eye{width:26px;height:26px;border-radius:50%;background:#33e1ff;box-shadow:0 0 16px #33e1ff;animation:blink 5s infinite}
@keyframes blink{0%,96%,100%{transform:scaleY(1)}98%{transform:scaleY(.1)}}
.body-r{position:absolute;left:50%;bottom:0;transform:translateX(-50%);width:200px;height:150px;border-radius:40px 40px 30px 30px;
  background:linear-gradient(160deg,#f5f5f7,#dcdce2);box-shadow:var(--bong)}
.chest{position:absolute;left:50%;top:36px;transform:translateX(-50%);width:90px;height:56px;border-radius:14px;background:var(--do);
  box-shadow:0 0 26px var(--do);transition:all .4s;display:grid;place-items:center;color:#fff;font-size:22px}
.chest.thinking{background:var(--vang);box-shadow:0 0 26px var(--vang)}
.chest.happy{background:var(--xanh);box-shadow:0 0 26px var(--xanh)}
.chest.guide{background:#1d6fb8;box-shadow:0 0 26px #1d6fb8}
.chest.idle{background:#3a3a42;box-shadow:none}
.arm{position:absolute;top:150px;width:26px;height:110px;border-radius:16px;background:linear-gradient(#eee,#cfcfd6);transition:transform .6s}
.arm.l{left:6px;transform-origin:top center}.arm.r{right:6px;transform-origin:top center}
.robot.wave .arm.r{animation:wave 1s ease-in-out 2}
@keyframes wave{0%,100%{transform:rotate(6deg)}50%{transform:rotate(-38deg)}}
.speak-caption{max-width:340px;text-align:center;font-size:20px;line-height:1.5;min-height:60px;color:#fff;font-weight:600}
.listening{font-size:13px;color:#9aa;letter-spacing:1px}

/* Panel nội dung */
.content-pane{background:var(--trang);border-radius:26px 0 0 26px;padding:26px 28px;display:flex;flex-direction:column;min-height:0}
@media(max-width:900px){.content-pane{border-radius:26px 26px 0 0}}
.cp-title{font-size:15px;color:var(--xam);font-weight:700;text-transform:uppercase;letter-spacing:1px;margin-bottom:14px}

.grid-lv{display:grid;grid-template-columns:repeat(2,1fr);gap:12px;overflow:auto}
@media(max-width:520px){.grid-lv{grid-template-columns:1fr}}
.lv-card{border:2px solid var(--vien);border-radius:16px;padding:16px;display:flex;gap:12px;align-items:center;transition:.15s;background:#fff;text-align:left}
.lv-card:hover{border-color:var(--do);transform:translateY(-2px);box-shadow:var(--bong)}
.lv-ico{width:46px;height:46px;border-radius:12px;display:grid;place-items:center;font-size:22px;color:#fff;flex:none}
.lv-card b{font-size:15px;display:block}.lv-card span{font-size:12px;color:var(--xam)}

.chat{flex:1;overflow:auto;display:flex;flex-direction:column;gap:12px;padding:4px}
.msg{max-width:88%;padding:13px 16px;border-radius:16px;font-size:15px;line-height:1.55}
.msg.bot{background:var(--xam-nhat);border-bottom-left-radius:4px;align-self:flex-start}
.msg.user{background:var(--do);color:#fff;border-bottom-right-radius:4px;align-self:flex-end}
.msg .tt-detail{margin-top:8px;font-size:13.5px}
.msg .tt-detail div{margin:4px 0}
.msg .tt-detail .k{color:var(--do);font-weight:700}
.suggest{display:flex;flex-wrap:wrap;gap:8px;margin-top:6px}
.chip{background:#fff;border:1.5px solid var(--vien);border-radius:999px;padding:8px 14px;font-size:13px;color:var(--den);transition:.15s}
.chip:hover{border-color:var(--do);color:var(--do)}
.cta-lead{margin-top:10px;background:var(--do);color:#fff;padding:12px 18px;border-radius:12px;font-weight:700;font-size:15px}
.cta-lead:hover{background:var(--do-dam)}

.k-input{display:flex;gap:10px;margin-top:14px}
.k-input input{flex:1;border:2px solid var(--vien);border-radius:14px;padding:14px 16px;font-size:16px;outline:none}
.k-input input:focus{border-color:var(--do)}
.k-input .mic{width:54px;border-radius:14px;background:var(--xam-nhat);font-size:22px;display:grid;place-items:center}
.k-input .send{background:var(--do);color:#fff;border-radius:14px;padding:0 22px;font-weight:700}

/* Lớp phủ dẫn đường */
.overlay{position:fixed;inset:0;background:rgba(10,10,12,.92);z-index:50;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:20px;color:#fff;padding:24px}
.overlay h2{font-size:26px}
.map{position:relative;width:min(680px,90vw);height:min(420px,55vh);background:#17171d;border:1px solid #2c2c34;border-radius:18px;overflow:hidden}
.floor-tag{position:absolute;top:12px;left:14px;background:var(--do);padding:5px 12px;border-radius:8px;font-size:13px;font-weight:700}
.node{position:absolute;transform:translate(-50%,-50%);text-align:center;font-size:11px;color:#aab}
.node .pt{width:14px;height:14px;border-radius:50%;background:#3a3a44;margin:0 auto 4px;border:2px solid #555}
.node.dest .pt{background:var(--do);border-color:#fff;box-shadow:0 0 14px var(--do);width:18px;height:18px}
.bot-marker{position:absolute;transform:translate(-50%,-50%);transition:all .28s linear;z-index:3}
.bot-marker .m{width:26px;height:26px;border-radius:50%;background:#33e1ff;box-shadow:0 0 16px #33e1ff;display:grid;place-items:center;font-size:14px}
.progress{width:min(680px,90vw);height:8px;background:#2c2c34;border-radius:999px;overflow:hidden}
.progress>i{display:block;height:100%;width:0;background:var(--do);transition:width .28s}
.overlay .sub{color:#aab;font-size:15px}
.overlay .close{margin-top:6px;background:rgba(255,255,255,.1);color:#fff;padding:10px 22px;border-radius:10px}

/* Vé số thứ tự */
.ticket{background:#fff;color:var(--den);border-radius:18px;padding:26px 34px;text-align:center;box-shadow:var(--bong);max-width:340px}
.ticket .num{font-size:64px;font-weight:900;color:var(--do);line-height:1}
.ticket .q{font-size:16px;margin:10px 0 4px;font-weight:700}
.ticket .waitn{color:var(--xam);font-size:14px}

/* Đánh giá */
.rate{display:flex;gap:14px;justify-content:center;margin:8px 0}
.rate button{font-size:40px;background:none;filter:grayscale(1);opacity:.6;transition:.15s}
.rate button:hover{filter:none;opacity:1;transform:scale(1.15)}

/* ---------- ADMIN ---------- */
.admin{max-width:1180px;margin:0 auto;padding:22px}
.a-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}
.a-top .brand{color:var(--den)}
.a-top .brand .logo{color:#fff}
.a-nav{display:flex;gap:8px}
.a-nav a{padding:9px 16px;border-radius:10px;font-size:14px;font-weight:600;color:var(--den);text-decoration:none;background:#fff;border:1px solid var(--vien)}
.a-nav a.live{background:var(--do);color:#fff;border-color:var(--do)}
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:22px}
@media(max-width:820px){.kpis{grid-template-columns:repeat(2,1fr)}}
.kpi{background:#fff;border-radius:16px;padding:18px 20px;box-shadow:var(--bong)}
.kpi .lbl{font-size:13px;color:var(--xam);font-weight:600}
.kpi .val{font-size:34px;font-weight:900;margin-top:6px}
.kpi .val small{font-size:15px;color:var(--xam);font-weight:600}
.kpi.red .val{color:var(--do)}
.cols{display:grid;grid-template-columns:1.3fr 1fr;gap:16px}
@media(max-width:820px){.cols{grid-template-columns:1fr}}
.card{background:#fff;border-radius:16px;padding:18px 20px;box-shadow:var(--bong);margin-bottom:16px}
.card h3{font-size:16px;margin-bottom:14px}
.bar-row{display:flex;align-items:center;gap:12px;margin:9px 0;font-size:14px}
.bar-row .name{width:180px;flex:none;color:var(--den)}
.bar-track{flex:1;height:12px;background:var(--xam-nhat);border-radius:999px;overflow:hidden}
.bar-track>i{display:block;height:100%;background:var(--do);border-radius:999px}
.bar-row .n{width:34px;text-align:right;font-weight:700}
table{width:100%;border-collapse:collapse;font-size:14px}
th,td{text-align:left;padding:10px 8px;border-bottom:1px solid var(--vien)}
th{color:var(--xam);font-size:12px;text-transform:uppercase;letter-spacing:.5px}
.badge{padding:3px 10px;border-radius:999px;font-size:12px;font-weight:700}
.badge.on{background:#e7f7ee;color:var(--xanh)}
.badge.busy{background:#fff2e0;color:var(--vang)}
.robot-stat{display:flex;gap:14px;align-items:center}
.batt{width:52px;height:24px;border:2px solid var(--den);border-radius:5px;position:relative;padding:2px}
.batt:after{content:'';position:absolute;right:-5px;top:6px;width:3px;height:8px;background:var(--den);border-radius:0 2px 2px 0}
.batt>i{display:block;height:100%;background:var(--xanh);border-radius:2px}
.log-live{font-size:13.5px}
.log-live .row{padding:8px 0;border-bottom:1px solid var(--vien);display:flex;gap:10px}
.log-live .t{color:var(--xam);flex:none;width:52px}
.mini{color:var(--xam);font-size:12px}

/* ---------- Bổ sung cho bối cảnh BỆNH VIỆN ---------- */
/* nền robot ngả xanh y tế nhẹ */
.kiosk{background:radial-gradient(1200px 600px at 50% -10%,#123138,#0e2126 60%)}
.chest.alert{background:#e01020;box-shadow:0 0 30px #e01020;animation:pulse 1s infinite}
@keyframes pulse{0%,100%{transform:translateX(-50%) scale(1)}50%{transform:translateX(-50%) scale(1.08)}}
.eye{background:#25e0c0;box-shadow:0 0 16px #25e0c0}
.bot-marker .m{background:#25e0c0;box-shadow:0 0 16px #25e0c0}

/* thẻ khoa Cấp cứu nổi bật trong lưới */
.lv-card.urgent{border-color:#e01020;background:linear-gradient(180deg,#fff,#fff5f5)}
.lv-card.urgent:hover{box-shadow:0 10px 30px rgba(224,16,32,.25)}
.lv-card.urgent b{color:#e01020}

/* nút CTA khẩn */
.cta-lead.urgent{background:#e01020;animation:pulse2 1.4s infinite}
.cta-lead.urgent:hover{background:#b60c1a}
@keyframes pulse2{0%,100%{box-shadow:0 0 0 0 rgba(224,16,32,.5)}50%{box-shadow:0 0 0 8px rgba(224,16,32,0)}}

/* hộp cảnh báo cấp cứu trong hội thoại */
.alert-box{background:#fff2f3;border:2px solid #e01020;border-radius:12px;padding:12px 14px;color:#8a0a15;font-size:14px;line-height:1.5;margin-bottom:8px}

/* quy trình khám dạng danh sách bước */
.tt-detail ol.qt{margin:4px 0 0 18px;font-size:13.5px;line-height:1.5}
.tt-detail ol.qt li{margin:2px 0}
.mini-note{font-size:12px;color:var(--xam);font-style:italic;margin:6px 0}

/* accent teal cho vài chi tiết y tế */
.cp-title{color:var(--teal)}
.a-nav a.live{background:var(--teal);border-color:var(--teal)}
.kpi.teal .val{color:var(--teal)}